0114 288 95 95 or 0800 610 1234
Get a quote
0114 288 95 95 or 0800 610 1234
Get a quote
When you want to improve your home, Global Windows are the company to call. Possibly the best way to build a company’s reputation is through positive customer reviews and recommendations. In an independent survey by the CPA, 98% of our customers rated us as an excellent company. We also have numerous positive customer testimonials and are accredited by respected third party industry bodies. We are the only company in the local area to be both a Which? approved trader and to be registered with Check a Trade.
We make it easy for you every step of the way. We offer a complete service from start to finish. Our friendly team offer expert advice and guidance, even for things such as planning permission if it is required. Installation is carried out by one of our qualified and experienced teams to ensure complete satisfaction on all of the work we carry out.
Item | What this covers | Time period guaranteed |
UPVC Windows (white) | Frame/sash only (unless over spec) | Guaranteed for 10 years |
UPVC Windows (foiled) | Frame/sash only (unless over spec) | Guaranteed for 10 years |
Sealed Glass Units | Glass units (unless over spec) | Guaranteed for 10 years |
Hardware* | Handles, locks, hinges | Guaranteed for 10 years |
Item | What this covers | Time period guaranteed |
UPVC Residential door (white) | Frame/sash only | Guaranteed for 10 years |
UPVC Residential door (foiled) | Frame/sash only | Guaranteed for 10 years |
Sealed Glass Units | Glass units (unless over spec) | Guaranteed for 10 years |
Hardware | Handles, letterplates, hinges | See Hardware Section below for more details |
Door Panel (white) | Insert panel | Guaranteed for 10 years |
Door Panel (foiled) | Insert panel | Guaranteed for 5 years |
Locks* | Locking strips/door cylinder | See Hardware Section below for more details |
Item | What this covers | Time period guaranteed |
UPVC Frame (white) | Frame only | Guaranteed for 10 years |
UPVC Frame (foiled) | Frame only | Guaranteed for 10 years |
Door Slab Colour | Standard colours | Guaranteed for 10 years |
Door Slab Colour | Premium/foiled colours | Guaranteed for 5 years |
Hardware* | Handles, letterplates, hinges | See Hardware Section below for more details |
Locks* | Locking strips/door cylinder | See Hardware Section below for more details |
Item | What this covers | Time period guaranteed |
UPVC Frame (white) | Frame/sash only (unless over spec) | Guaranteed for 10 years |
UPVC Frame (foiled) | Frame/sash only (unless over spec) | Guaranteed for 10 years |
Sealed Glass Units | Glass units (unless over spec) | Guaranteed for 10 years |
Hardware* | Handles, locks, hinges, | See Hardware Section below for more details |
Lightweight Tiled Roof | Roof Structure | Guaranteed for 10 years |
Glass Roofs | Roof Structure | Guaranteed for 10 years |
Conservatory Base/Any Brickwork | Structure and foundations | Guaranteed for 10 years |
10 years on durability and appearance of the surface
10 years on durability and appearance of the surface
10 years on materials, defects or mechanical failure
2 years against the durability and appearance of the surface (Please note Chrome, Gold and Satin door furniture must be in Stainless Steel to be covered by a 10-year guarantee, otherwise it will be 2 years).
10-year mechanical guarantee and 2-year surface guarantee
10 years
Guaranteed for a period of 2 years, replacement batteries are not supplied or covered by the guarantee. The expected battery lifetime may be up to 2 years.
All items listed above are guaranteed against defective workmanship and/or defective materials starting from the installation completion date and the final balance being paid in full. Sealed glass units are guaranteed against moisture penetration into the hermetically sealed unit cavity. Over spec glass is any unit that is over 3.6m2 (1800mm x 1800mm) therefore will not carry a guarantee.
As per the Company’s conditions of sale, this guarantee does not apply to minor imperfections in glass or prevention or elimination of condensation (subject to the discretion of glass manufacture and glass and glazing federation quality of vision standards). Any glass unit fitted into any pre-existing frame has a 12-month guarantee. Electrical goods, cement pointing, paving steps, plastering, and floor coverings (e.g. flooring, skirting boards etc.) supplied and installed by Global Windows are only covered for 12 months from the date of installation.
Any products not listed above may carry a manufacturer’s warranty or guarantee. If you require more details or further clarification, please let us know. It is the customer’s duty to report any failure of products immediately to the company within 14 days of the product failing.
The choice of whether materials are either repaired or replaced is at the sole discretion of the Company. This Guarantee is transferable but company procedure must be followed. Please see the conditions of sale and the transfer of guarantee document for further details. Charges apply.
Your Guarantee should be retained and kept in a safe place after installation for future reference.
As with any equipment, to obtain complete satisfaction it is advisable to carry out basic, regular maintenance. We have put together this maintenance guide that contains useful tips, best practices, and information to help you get the best from your investment.
Please note: As our policy is one of continuous improvement in products, methods, and materials, changes in specifications may be made from time to time without prior notice.
View our maintenance guide