wooden windows and door by global windows

Guaranteed satisfaction and peace of mind with Global

When you choose Global, you’ll not only receive second to none customer service and top quality installation work, you’ll recognise our sense of gratitude for trusting us to make your home improvement ideas your reality. With this, we offer guarantees on everything we install to give our customers reassurance when investing in our products.

At Global Windows, all our installers are highly qualified and have a wealth of industry experience. In the unlikely event that you experience a problem, we will take full responsibility. We provide a 10-year guarantee on the majority of our products and a 10-year insurance-backed guarantee through the CPA. This helps to give you, the customer, confidence that your investment is protected.

uPVC Window Guarantees

Item

UPVC Windows (white)

UPVC Windows (foiled)

Sealed Glass Units

Hardware*

What this covers

Frame/sash only (unless over spec)

Frame/sash only (unless over spec)

Glass units (unless over spec)

Handles, locks, hinges

Time period guaranteed

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 10 years

uPVC Doors Guarantees

Item

UPVC Residential door (white)

UPVC Residential door (foiled)

Sealed Glass Units

Hardware

Door Panel (white)

Door Panel (foiled)

Locks*

What this covers

Frame/sash only

Frame/sash only

Glass units (unless over spec)

Handles, letterplates, hinges

Insert panel

Insert panel

Locking strips/door cylinder

Time period guaranteed

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 10 years

See Hardware Section below for more details

Guaranteed for 10 years

Guaranteed for 5 years

See Hardware Section below for more details

Composite Door Guarantees

Item

UPVC Frame (white)

UPVC Frame (foiled)

Door Slab Colour

Door Slab Colour

Hardware*

Locks*

What this covers

Frame only

Frame only

Standard colours

Premium/foiled colours

Handles, letterplates, hinges

Locking strips/door cylinder

Time period guaranteed

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 5 years

See Hardware Section below for more details

See Hardware Section below for more details

Conservatories, Orangeries, and Extensions Guarantees

Item

UPVC Frame (white)

UPVC Frame (foiled)

Sealed Glass Units

Hardware*

Lightweight Tiled Roof

Glass Roofs

Conservatory Base/Any Brickwork

What this covers

Frame/sash only (unless over spec)

Frame/sash only (unless over spec)

Glass units (unless over spec)

Handles, locks, hinges

Roof Structure

Roof Structure

Structure and foundations

Time period guarantee

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 10 years

See Hardware Section below for more details

Guaranteed for 10 years

Guaranteed for 10 years

Guaranteed for 10 years

Hardware*

Window handles, Patio handles, Stainless Steel Chrome, Gold and Satin door furniture
10 years on durability and appearance of the surface

Standard White and Black PVC-U and Composite door furniture
10 years on durability and appearance of the surface

Shootbolts, Espagnolette Bars, Door Locks, Friction Stays
10 years on materials, defects or mechanical failure

Standard Zinc / Aluminium Chrome, Satin, and Gold Door Furniture
2 years against the durability and appearance of the surface (Please note Chrome, Gold and Satin door furniture must be in Stainless Steel to be covered by a 10-year guarantee, otherwise it will be 2 years).

Door Hinges
10-year mechanical guarantee and 2-year surface guarantee

Door cylinders
10 years

Smart products
Guaranteed for a period of 2 years, replacement batteries are not supplied or covered by the guarantee. The expected battery lifetime may be up to 2 years.

Aluminium internal doors
house front 5 white uPVC flush sash window

All items listed above are guaranteed against defective workmanship and/or defective materials starting from the installation completion date and the final balance being paid in full. Sealed glass units are guaranteed against moisture penetration into the hermetically sealed unit cavity. Over spec glass is any unit that is over 3.6m2 (1800mm x 1800mm) therefore will not carry a guarantee.

As per the Company’s conditions of sale, this guarantee does not apply to minor imperfections in glass or prevention or elimination of condensation (subject to the discretion of glass manufacture and glass and glazing federation quality of vision standards). Any glass unit fitted into any pre-existing frame has a 12-month guarantee. Electrical goods, cement pointing, paving steps, plastering, and floor coverings (e.g. flooring, skirting boards etc.) supplied and installed by Global Windows are only covered for 12 months from the date of installation.

Any products not listed above may carry a manufacturer’s warranty or guarantee. If you require more details or further clarification, please let us know. It is the customer’s duty to report any failure of products immediately to the company within 14 days of the product failing.

Maintaining your home improvements

As with any equipment, to obtain complete satisfaction it is advisable to carry out basic, regular maintenance. We have put together this maintenance guide that contains useful tips, best practices, and information to help you get the best from your investment.

Please note: As our policy is one of continuous improvement in products, methods, and materials, changes in specifications may be made from time to time without prior notice.

View our maintenance guide
TIled roof and golden oak uPVC conservatory

The following exclusions apply to the Guarantee;

  1. This Guarantee does not cover any accidental damage, neglect, breakages, blockages, wear and tear, storm damage, and misuse of products.
  2. The Company does not guarantee that condensation, if any, can be eliminated or reduced by the installation of our products. Both double and triple glazing are designed primarily to reduce the heat loss which occurs through single glazing. The fitting of double/triple glazing products will not in itself eliminate condensation. This is dependent upon the environment within each individual dwelling which the company is not liable for. Please refer to the GGF Condensation brochure for more details (available upon request).
  3. This guarantee does not cover oxidation on leaded glass. Oxidation is a natural process that affects the appearance of lead when exposed to different environmental conditions.
  4. This guarantee does not cover black mould caused by internal condensation. The company is not liable for the internal environment of any room.
  5. This Guarantee does not cover any problems associated with environmental conditions that the company doesn’t have any control over such as acid rain, extreme UV exposure, and subsidence/settlement, etc.
  6. This Guarantee does not cover any problems associated with the penetration of insects, misting, and mould growth.
  7. This Guarantee does not cover any problem in the event the Customer fails to adequately maintain the products
  8. This Guarantee does not cover and cracks or faults to plastering due to settlement
  9. Any minor defects in glass units (as per the GGF glazing guidelines)
  10. Kolorplas sprayed items that are not virgin PVC or polyester powder coated
  11. The Company reserves the right to exclude its product if they have been installed by others or moved from their original location.
  12. This Guarantee does not cover emergency call outs, locksmith or any other emergency call-out fees/costs the customer may incur.

The choice of whether materials are either repaired or replaced is at the sole discretion of the Company. This Guarantee is transferable but company procedure must be followed. Please see the conditions of sale and the transfer of guarantee document for further details. Charges apply.

Your Guarantee should be retained and kept in a safe place after installation for future reference.

Award Winning Installers

finalist
installer awards winner 2020
The star small business awards 2021 finalist
NBCA national building and construction awards 2021 finalist
2021 top 3 window fitters in sheffield three best rated
G21 finalist
G22 awards finalist
glass and glazing products installer awards winner 2022

Windows & Doors

Brilliant company from all we’ve dealt with, right through to the fitters, to the follow-up emails making sure everything was ok. Having used you before and after having work done to my property, I thought you the only obvious choice to return. Was a little worried as I’d had insulated render fitted and was concerned about the removal and refitting into the same size opening, and the damage it would cause. No worries, it seems. Each to their own trade as they say, and I’m glad they managed it and left me in no doubt, another great job done. Many thanks to you all. And see you in 15 years again?

Checkatrade

Windows And Door

After a fair few months of looking for a good window provider we can say we are one hundred percent happy with Global. They exceeded our expectations from start to finish. Michael with the quote, the lovely ladies from the office and Andy and Josh who fitted our seven windows and front door. Very professional, good quality, quick and efficient work. A pleasure to work with such a team. Our next step is the conservatory with Global. Thank you and well done to all.

Florentina

Which?

Excellent Service

My mum wanted to say thank you so much for the fantastic service Global windows have given her following her burglary. From start to finish they reassured her the replacement patio doors would be robust and fitted as quickly as possible to ensure the property was secured. On the day of fitting the fitters arrived promptly and installed the doors with no mess. The gentleman who organised this from Global (sorry she couldn’t remember his name) came out to check the doors and to see mum was happy with them brought her a beautiful bunch of flowers. Mum was over the moon. Thank you so much.

Margaret

Which?

Doors And Windows

We decided to re-use this Company despite moving house and County. Global were helpful and very professional at all stages of the installation. We found all their staff friendly and knowledgeable. Dates given, returning phone calls etc. were all met. The price was very competitive, the quality of their products was excellent with a good range of colours and styles. The fitters were very hardworking, managed to get the work done in one day rather than the expected 2, mainly due to the fact they worked as a team, didn’t take breaks and clearly knew their job. Great company.

Which?

Replace All Windows And Doors

Fantastic work from start to finish. Great suggestions made to my own thoughts. The date agreed happened and I was kept fully informed of progress before installation. The fitters were courteous and efficient and worked hard completing on time. I am happy to recommend Global windows to anyone.”

Checkatrade

Replace Lots Of Windows In 4 Bays Along With Others Throughout House. New Door Fitted Also.

Excellent communication and attention to details. Windows were fine quality. Workmanship of highest quality and very considerate and careful. Would recommend to anyone.”

Checkatrade

Approved & Accredited by

which? trusted trader
Checkatrade where reputation matters
best business of 2022 threebest rated
Trustmark government endorsed quality
Planitherm installer network
CPA consumer protection association
Certass
sheffield chamber of commerce

Testimonials

Our customers’ feedback is important to us. Read our latest customer testimonials below.

Windows & Doors

Brilliant company from all we’ve dealt with, right through to the fitters, to the follow-up emails making sure everything was ok. Having used you before and after having work done to my property, I thought you the only obvious choice to return. Was a little worried as I’d had insulated render fitted and was concerned about the removal and refitting into the same size opening, and the damage it would cause. No worries, it seems. Each to their own trade as they say, and I’m glad they managed it and left me in no doubt, another great job done. Many thanks to you all. And see you in 15 years again?

Checkatrade

Windows And Door

After a fair few months of looking for a good window provider we can say we are one hundred percent happy with Global. They exceeded our expectations from start to finish. Michael with the quote, the lovely ladies from the office and Andy and Josh who fitted our seven windows and front door. Very professional, good quality, quick and efficient work. A pleasure to work with such a team. Our next step is the conservatory with Global. Thank you and well done to all.

Florentina

Which?

Excellent Service

My mum wanted to say thank you so much for the fantastic service Global windows have given her following her burglary. From start to finish they reassured her the replacement patio doors would be robust and fitted as quickly as possible to ensure the property was secured. On the day of fitting the fitters arrived promptly and installed the doors with no mess. The gentleman who organised this from Global (sorry she couldn’t remember his name) came out to check the doors and to see mum was happy with them brought her a beautiful bunch of flowers. Mum was over the moon. Thank you so much.

Margaret

Which?

Doors And Windows

We decided to re-use this Company despite moving house and County. Global were helpful and very professional at all stages of the installation. We found all their staff friendly and knowledgeable. Dates given, returning phone calls etc. were all met. The price was very competitive, the quality of their products was excellent with a good range of colours and styles. The fitters were very hardworking, managed to get the work done in one day rather than the expected 2, mainly due to the fact they worked as a team, didn’t take breaks and clearly knew their job. Great company.

Which?

Replace All Windows And Doors

Fantastic work from start to finish. Great suggestions made to my own thoughts. The date agreed happened and I was kept fully informed of progress before installation. The fitters were courteous and efficient and worked hard completing on time. I am happy to recommend Global windows to anyone.”

Checkatrade

Replace Lots Of Windows In 4 Bays Along With Others Throughout House. New Door Fitted Also.

Excellent communication and attention to details. Windows were fine quality. Workmanship of highest quality and very considerate and careful. Would recommend to anyone.”

Checkatrade
Read all reviews
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