Global Windows Guarantee

In this guide, we have broken down exactly what guarantees come with each of our products for total transparency and peace of mind. 

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uPVC Window Guarantees

Item What this covers Time period guaranteed
UPVC Windows (white) Frame/sash only (unless over spec) Guaranteed for 10 years
UPVC Windows (foiled) Frame/sash only (unless over spec) Guaranteed for 10 years
Sealed Glass Units Glass units (unless over spec) Guaranteed for 10 years
Hardware* Handles, locks, hinges Guaranteed for 10 years

uPVC Doors Guarantees

Item What this covers Time period guaranteed
UPVC Residential door (white) Frame/sash only Guaranteed for 10 years
UPVC Residential door (foiled) Frame/sash only Guaranteed for 10 years
Sealed Glass Units Glass units (unless over spec) Guaranteed for 10 years
Hardware Handles, letterplates, hinges See Hardware Section below for more details
Door Panel (white) Insert panel Guaranteed for 10 years
Door Panel (foiled) Insert panel Guaranteed for 5 years
Locks* Locking strips/door cylinder See Hardware Section below for more details

Composite Door Guarantees

Item What this covers Time period guaranteed
UPVC Frame (white) Frame only Guaranteed for 10 years
UPVC Frame (foiled) Frame only Guaranteed for 10 years
Door Slab Colour Standard colours Guaranteed for 10 years
Door Slab Colour Premium/foiled colours Guaranteed for 5 years
Hardware* Handles, letterplates, hinges See Hardware Section below for more details
Locks* Locking strips/door cylinder See Hardware Section below for more details

Conservatories, Orangeries, and Extensions Guarantees

Item What this covers Time period guaranteed
UPVC Frame (white) Frame/sash only (unless over spec) Guaranteed for 10 years
UPVC Frame (foiled) Frame/sash only (unless over spec) Guaranteed for 10 years
Sealed Glass Units Glass units (unless over spec) Guaranteed for 10 years
Hardware* Handles, locks, hinges, See Hardware Section below for more details
Lightweight Tiled Roof Roof Structure Guaranteed for 10 years
Glass Roofs Roof Structure Guaranteed for 10 years
Conservatory Base/Any Brickwork Structure and foundations Guaranteed for 10 years

Hardware*

Window handles, Patio handles, Stainless Steel Chrome, Gold and Satin door furniture

10 years on durability and appearance of the surface

Standard White and Black PVC-U and Composite door furniture

10 years on durability and appearance of the surface

Shootbolts, Espagnolette Bars, Door Locks, Friction Stays

10 years on materials, defects or mechanical failure

Standard Zinc / Aluminium Chrome, Satin, and Gold Door Furniture

2 years against the durability and appearance of the surface (Please note Chrome, Gold and Satin door furniture must be in Stainless Steel to be covered by a 10-year guarantee, otherwise it will be 2 years).

Door Hinges

10-year mechanical guarantee and 2-year surface guarantee

Door cylinders

10 years

Smart products

Guaranteed for a period of 2 years, replacement batteries are not supplied or covered by the guarantee.  The expected battery lifetime may be up to 2 years.

All items listed above are guaranteed against defective workmanship and/or defective materials starting from the installation completion date and the final balance being paid in full. Sealed glass units are guaranteed against moisture penetration into the hermetically sealed unit cavity. Over spec glass is any unit that is over 3.6m2 (1800mm x 1800mm) therefore will not carry a guarantee.

As per the Company’s conditions of sale, this guarantee does not apply to minor imperfections in glass or prevention or elimination of condensation (subject to the discretion of glass manufacture and glass and glazing federation quality of vision standards).  Any glass unit fitted into any pre-existing frame has a 12-month guarantee. Electrical goods, cement pointing, paving steps, plastering, and floor coverings (e.g. flooring, skirting boards etc.) supplied and installed by Global Windows are only covered for 12 months from the date of installation.

Any products not listed above may carry a manufacturer’s warranty or guarantee. If you require more details or further clarification, please let us know. It is the customer’s duty to report any failure of products immediately to the company within 14 days of the product failing.

The following exclusions apply to the Guarantee;

  1. This Guarantee does not cover any accidental damage, neglect, breakages, blockages, wear and tear, storm damage, and misuse of products.
  2. The Company does not guarantee that condensation, if any, can be eliminated or reduced by the installation of our products. Both double and triple glazing are designed primarily to reduce the heat loss which occurs through single glazing. The fitting of double/triple glazing products will not in itself eliminate condensation. This is dependent upon the environment within each individual dwelling which the company is not liable for. Please refer to the GGF Condensation brochure for more details (available upon request).
  3. This guarantee does not cover oxidation on leaded glass. Oxidation is a natural process that affects the appearance of lead when exposed to different environmental conditions.
  4. This guarantee does not cover black mould caused by internal condensation. The company is not liable for the internal environment of any room.
  5. This Guarantee does not cover any problems associated with environmental conditions that the company doesn’t have any control over such as acid rain, extreme UV exposure, and subsidence/settlement, etc.
  6. This Guarantee does not cover any problems associated with the penetration of insects, misting, and mould growth.
  7. This Guarantee does not cover any problem in the event the Customer fails to adequately maintain the products
  8. This Guarantee does not cover and cracks or faults to plastering due to settlement
  9. Any minor defects in glass units (as per the GGF glazing guidelines)
  10. Kolorplas sprayed items that are not virgin PVC or polyester powder coated
  11. The Company reserves the right to exclude its product if they have been installed by others or moved from their original location.
  12. This Guarantee does not cover emergency call outs, locksmith or any other emergency call-out fees/costs the customer may incur.

The choice of whether materials are either repaired or replaced is at the sole discretion of the Company. This Guarantee is transferable but company procedure must be followed. Please see the conditions of sale and the transfer of guarantee document for further details. Charges apply.

Your Guarantee should be retained and kept in a safe place after installation for future reference.

Maintaining your home improvements

As with any equipment, to obtain complete satisfaction it is advisable to carry out basic, regular maintenance. We have put together this maintenance guide that contains useful tips, best practices, and information to help you get the best from your investment.

Please note: As our policy is one of continuous improvement in products, methods, and materials, changes in specifications may be made from time to time without prior notice.

View our maintenance guide

COVID-19 Update - Our showroom (currently under refurbishment) is now open by appointment only and will operate in line with government guidelines.