Privacy Policy | Data Processing Practices

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Who are we?

This privacy policy statement sets out the data processing practices carried out through your use of this web site by Global Windows.

We are authorised and regulated by the Financial Conduct Authority FRN 734620 We act as a credit broker not a lender and offer finance from one lender Shermin Finance Global Windows is a trading name of Crystal Clear Windows Ltd.

T: 0114 2889 595

E: sales@global-windows.co.uk

If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Links

This privacy policy only covers Global Windows web site at https://www.global-windows.co.uk/.

Information collected

We collect personal information from visitors to this web site through the use of enquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

Use of personal information

We process personal information collected via this web site for the purposes of: –

Identifying potential customers.
Dealing with your requests and enquiries.
Customers who have a credit agreement with one of our panel of lenders – Shermin Finance
Providing you with information about products and services offered by Global Windows

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention

We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

Checking your identity

We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3^rd parties unless written consent is received from you.

Money Laundering Checks

To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3^rd parties unless written consent is received from you.

How we manage Special Category Data

In the unlikely event of us receiving Special Category Data as defined in GDPR Global Windows will inform you of the receipt of this information to discuss the deletion of this data.

Disclosures

Global Windows will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Personal Data and your rights

If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Global Windows do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Global Windows will do this without undue delay and at the latest within 1-month.

If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Last updated: March 2018

Why should you choose Global?

When you want to improve your home, Global Windows are the company to call. Possibly the best way to build a company’s reputation is through positive customer reviews and recommendations. In an independent survey by the CPA, 98% of our customers rated us as an excellent company. We also have numerous positive customer testimonials and are accredited by respected third party industry bodies. We are the only company in the local area to be both a Which? approved trader and to be registered with Check a Trade.

At Global Windows, all our installers are highly qualified and have a wealth of industry experience. In the unlikely event that you experience a problem, we will take full responsibility. We provide a 10-year guarantee on all our products and a 10-year insurance backed guarantee through the CPA. This helps to give you, the customer, peace of mind that your investment is protected.

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Customer Update on COVID-19 - The well-being of our customers & staff is paramount. Please be aware that the showroom is currently closed. We can still give you a quote via email, carry out surveys and conduct installations, with no direct contact needed. Click on the banner for more details.