Terms & Conditions

1. Definitions

In these Conditions of Sale, Crystal Clear Windows Yorkshire Ltd trading as Global Windows is referred to as “the Company” and the person or persons signing the Purchase Contract is referred to as “the Customer”.

2. Basis of Contract

The Company shall sell and the Customer shall purchase the goods and services referred to in the Purchase Contract subject to these Conditions of Sale, which shall govern the contract between the Company and the Customer to the exclusion of any other terms and conditions which the Customer may seek to apply under any order confirmation or similar document.

All orders, including any discussed and agreed verbally, must be confirmed in writing.

3. Acceptance of Terms

The placing of an order with the Company and the execution of the Purchase Contract will bind the Customer to these Conditions of Sale.

Any variation or alteration to these Conditions of Sale shall only be binding upon the Company if agreed in writing and signed by a Director of the Company. Any such variation or alteration may result in extra charges being made by the Company.

4. Bespoke Goods

All goods ordered under the Purchase Contract and, where applicable, survey are purpose-made bespoke goods specifically manufactured to the Customer’s particular requirements and are therefore non-resaleable to third parties.

When signing the Purchase Contract and subsequent survey, the Customer confirms that the description of the goods stated is accurate and complete.

The Company will not accept the rejection or return of bespoke goods due to incorrect information being provided, agreed or signed off by the Customer.

Any costs incurred by the Company for bespoke goods which the Customer has agreed to purchase but then seeks to reject or return will be payable by the Customer.

Nothing in this clause affects the Customer’s legal rights.

5. Company Right to Cancel

The Company reserves the right to cancel this contract at any time by giving notice to the Customer.

The Company’s liability in the event of cancellation shall be limited to a refund of any payments made by the Customer in connection with this contract, less any costs incurred for goods and services provided up to the date of cancellation.

6. Survey and Final Specifications

Following receipt of the signed Purchase Contract, the Company will arrange for a surveyor to visit the installation address to check and re-measure all goods ordered.

The Customer may be asked to sign a survey containing revised specifications due to survey results or Customer requirements.

The final survey supersedes any previous designs or illustrations agreed during the quotation stage.

The Customer’s signature on the survey confirms agreement to:

• The specification of all goods and services
• Any subsequent variations to the Purchase Contract
• The manufacture of bespoke goods
• Liability for payment under Clause 4

7. Delivery and Installation Times

Following receipt of the executed survey, the Company will advise the Customer of the anticipated delivery or installation period.

All dates and timeframes are estimates only and shall not be considered of the essence of the contract.

The Company will make every reasonable effort to comply with dates provided but shall not be liable for delays caused by circumstances beyond its reasonable control.

8. Access for Installation

The Customer shall permit the Company’s employees, workmen or agents reasonable access to the premises to enable installation to be completed.

If an installation date has not been agreed within 14 days of the Company proposing a date, the full purchase price shall become immediately due and payable.

9. Product Variations

Demonstration products are for illustrative purposes only and do not constitute a sale by sample.

The Company reserves the right to:

• Make reasonable variations in design or specification
• Alter methods of installation
• Supply products that may differ slightly in appearance from demonstration samples
• Make specification changes required for legal or safety compliance

Provided such changes do not materially affect quality or performance.

10. Defects and Claims

Any claim relating to defects, condition or specification failure must be notified to the Company:

• Within 14 days of delivery/installation; or
• Within a reasonable time after discovery where the defect was not reasonably apparent

Failure to notify the Company accordingly shall mean the Customer is not entitled to reject the goods and remains liable for payment.

11. Credit Accounts

Any credit account provided by the Company is entirely at the Company’s discretion and subject to prior agreement.

The Company reserves the right to withdraw or cancel credit arrangements at any time without notice.

12. Guarantees

Any guarantee provided by the Company is limited to the goods listed within the “Global Windows Guarantee” document.

Guarantees apply from the date of installation and for the periods stated in the Guarantee document.

If guaranteed goods prove faulty during the guarantee period, the Company will repair or replace them free of charge.

Failure to maintain products in accordance with maintenance instructions may invalidate guarantees or warranties.

12.1 Exclusions

The Company shall not be liable for defects arising from:

• Customer supplied designs or specifications
• Wear and tear
• Accidental damage
• Negligence
• Misuse
• Failure to maintain goods
• Unauthorised alterations or repairs

12.2 Outstanding Payments

The Company shall not be liable under any guarantee where the Purchase Contract has not been paid in full.

13. Transfer of Guarantees

Guarantees may be transferred to a new homeowner subject to:

1. A chargeable inspection by the Company
2. Written confirmation from the new owner within 28 days
3. Registration of guarantee transfer with the Consumer Protection Association
4. Confirmation that products have been properly maintained

Failure to comply may result in the refusal of guarantee transfer.

Commercial properties and new builds do not receive an insurance-backed guarantee.

14. Manufacturer Warranties

The Company will use reasonable endeavours to pass on applicable manufacturer warranties upon completion and full payment.

The Company’s liability under any manufacturer warranty is limited to the amount recoverable from the manufacturer.

15. Glass and Leaded Units

Glass products supplied will conform to Glass & Glazing Federation (GGF) standards.

Minor imperfections, pattern variations and oxidation of leaded units are considered normal and do not constitute defects.

16. Decorations and Fixtures

The Company shall not be liable for damage to internal or external decorations caused during installation.

Unless specifically agreed otherwise, Customers are responsible for the removal and refitting of:

• Blinds
• Curtains
• Curtain rails
• Alarm systems
• Security systems

17. Scaffolding

Where scaffolding is required, additional charges will apply.

18. Payment Terms

The balance shown on the Purchase Contract is payable upon completion of installation.

Where minor rectification work is outstanding, the installation will still be deemed complete.

The Customer may withhold 5% of the balance until agreed rectification work is completed.

19. Accepted Payment Methods

The Company accepts payment by:

• Debit card
• Credit card
• Bank transfer

Cash and cheque payments are not accepted.

20. Late Payment Interest

The Company reserves the right to charge interest on overdue balances at 8% per annum above the Bank of England base rate.

21. Retention of Title

Goods supplied remain the property of the Company until paid for in full.

No remedial or warranty work will be undertaken while outstanding balances remain unpaid.

22. Finance Customers

Customers approved for finance but choosing alternative payment methods are deemed cash customers on installation.

23. Customer Responsibilities

The Customer is responsible for ensuring all necessary permissions, licences and approvals are obtained in relation to the installation.

24. Consequential Loss

The Company shall not be liable for consequential losses where the Customer fails to comply with payment obligations.

25. Matching Existing Materials

Whilst reasonable efforts will be made to match existing brickwork or stonework, exact matches and weathering effects cannot be guaranteed.

26. Plastering and Rendering

Any plastering or rendering work will remain unpainted.

Redecoration is not included unless specifically stated.

27. Third Party Damage

The Company accepts no responsibility for accidental damage caused by the Customer, occupants or third parties.

28. Ownership Confirmation

By signing the Purchase Contract, the Customer confirms that the Installation Address is owned as freehold property.

29. Additional Goods and Services

Any additional goods or services must be agreed in writing and will be charged separately at current prices.

30. Installation Conditions

The Customer acknowledges that normal disruption may occur during installation works.

The Company will finish the immediate fitting area to a reasonable standard but excludes wider redecoration works.

Customers must clear rooms affected by installation before work commences.

The Company accepts no liability for damage to furniture, decorations or other property.

31. Window Styles and Vent Sizes

Window styles are viewed from outside the property.

Vent sizes not specifically detailed will be proportionate to window size.

32. Maintenance Requirements

Customers must follow all maintenance instructions provided.

Recommended maintenance includes:

• Cleaning frames with warm soapy water
• Lubricating hinges and hardware every 3 months

Failure to maintain products may invalidate guarantees and warranties.

33. Internal Gaps and Window Boards

Internal gaps caused by slimmer replacement windows will be covered using materials selected by the Company.

New window boards are chargeable unless specifically included within the Purchase Contract.

34. External Finishes

Standard external finishing will be mortar rendering with mastic or mortar pointing.

Any alternative finishes must be agreed in writing and may incur additional charges.

35. Out of Square Openings

Frames will be manufactured square and gaps may require cladding or filling where openings are uneven.

36. Window Sills

Where existing external sills form part of the original frame, a new uPVC sill will be fitted as standard.

Stone or tiled sills will remain unless otherwise specified in writing.

37. Financial Conduct Authority

Crystal Clear Windows Yorkshire Limited trading as Global Windows is authorised and regulated by the Financial Conduct Authority.

The Company is a credit broker and not a lender and offers credit facilities from one lender.

Registered Address:

Global Windows
12 Orgreave Drive
Handsworth
Sheffield
S13 9NR

38. Cooling Off Period

Where the Purchase Contract is signed outside the Company’s office or showroom, the Customer has the right to cancel within 14 days.

Cancellation must be made in writing by recorded delivery or email to:

sales@global-windows.co.uk

39. Cancellation After Cooling Off Period

After the 14-day cooling off period, cancellation is only possible with written agreement from the Company.

The Customer shall indemnify the Company against all losses, costs, labour, materials and expenses arising from cancellation.

40. Price Increases

The Company reserves the right to increase prices before delivery to reflect increases in:

• Labour costs
• Material costs
• Manufacturing costs
• Currency fluctuations
• Government duties or regulations

Or changes requested by the Customer.

41. Limitation of Liability

Except in cases involving death or personal injury caused by negligence, the Company shall not be liable for consequential losses, costs or damages arising from the supply or use of goods.

42. Force Majeure

The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Fire or flood
• War or civil unrest
• Government restrictions
• Pandemics
• Industrial disputes
• Material shortages
• Machinery breakdowns
• Power failures

43. Insolvency

The Company may suspend or cancel the contract if the Customer:

• Becomes bankrupt
• Enters administration
• Has a receiver appointed
• Makes arrangements with creditors

Any unpaid balances shall become immediately due.

44. Data Protection

The Company agrees to comply with all applicable data protection legislation.

45. Notices

Any notices relating to this contract must be sent in writing to:

Global House
12 Orgreave Drive
Handsworth
Sheffield
S13 9NR

46. Severability

If any clause is held invalid or unenforceable, the remaining clauses shall remain in full force and effect.

47. Abbreviations and Product Codes

Product codes and abbreviations may be used within the contract documentation.

Customers should request clarification if uncertain of any terminology used.

48. CPA Deposit Protection

The CPA Deposit Protection Scheme insures deposits up to:

• 25% of the contract value; or
• £7,500

Whichever is lower.

Cover applies for 120 days from payment of the deposit.

Commercial projects and new builds are excluded from CPA Insurance Backed Guarantees.

49. Photography and Marketing

The Company may take photographs or videos before, during and after installation for purposes including:

• Surveys
• Manufacturing
• Installation
• Health & safety
• Marketing

Images may be used on the Company website, social media channels and other marketing materials.